Terms of Service
Last updated: 24 June 2025
1. Acceptance of Terms
By accessing and using the Tour Smart Hacks website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Company Information
Tour Smart Hacks is a tourism company registered in England and Wales. Our registered address is:
123 Thames Street
London, SW1A 1AA
United Kingdom
3. Services
Tour Smart Hacks provides tourism services including but not limited to:
- Guided tours and excursions
- Travel planning and itinerary creation
- Accommodation booking assistance
- Transportation arrangements
- Travel advice and consultation
4. Booking and Payment
4.1 Booking Process
All bookings are subject to availability and confirmation by Tour Smart Hacks. A booking becomes confirmed only when you receive written confirmation from us.
4.2 Payment Terms
Payment terms vary depending on the service booked. Full payment details will be provided at the time of booking. We accept major credit cards and bank transfers.
4.3 Pricing
All prices are quoted in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice until booking is confirmed.
5. Cancellation and Refund Policy
5.1 Cancellation by Customer
- More than 30 days before service date: Full refund minus £50 administration fee
- 15-30 days before service date: 50% refund
- Less than 15 days before service date: No refund
5.2 Cancellation by Tour Smart Hacks
We reserve the right to cancel services due to insufficient bookings, weather conditions, or other circumstances beyond our control. In such cases, a full refund will be provided.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate information at the time of booking
- Ensuring they have appropriate travel insurance
- Arriving punctually for scheduled services
- Following safety instructions provided by our guides
- Respecting other customers and local communities
7. Limitation of Liability
Tour Smart Hacks liability is limited to the cost of the services provided. We are not liable for:
- Personal injury or loss not caused by our negligence
- Loss or damage to personal belongings
- Delays or cancellations due to circumstances beyond our control
- Additional expenses incurred due to service changes
8. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or pandemics.
9. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Tour Smart Hacks and is protected by copyright and other intellectual property laws.
11. Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
12. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.
13. Contact Information
For questions about these Terms of Service, please contact us:
Email: [email protected]
Phone: +44 20 7123 4567
Address: 123 Thames Street, London, SW1A 1AA, United Kingdom